Frequently asked questions
Not answered here? Feel free to get in touch and we will be happy to help.
How much does it cost?
For home visits we charge a standard visit fee plus the first hour of work. If we cannot fix the problem, you only pay the visit charge. Remote support is charged per hour. You will always know the cost upfront before any work begins.
What areas do you cover?
We are based in Monmouth and cover roughly a 10 mile radius, which includes Raglan, Usk, Tintern, Ross on Wye, Coleford, Skenfrith and Trellech. Not sure if we cover your area? Just get in touch and we will let you know.
How quickly can you come out?
We aim to get to you as soon as possible. Same day visits are available where we can fit them in. If not, we will always try to find the earliest appointment that suits you.
Do I need to bring my device to you?
No. We come to you. Whether you are at home, in a care home, or anywhere else in the area, we will visit at a time that is convenient for you.
Can you help remotely?
Yes. For many problems we can help over the phone or by video call without needing to visit at all. We will always suggest the quickest and most convenient option for you.
What devices do you support?
We help with most types of technology. Laptops and computers running Windows or Mac, iPhones and Android phones, iPads and tablets, smart TVs, Firesticks, printers, routers, and more. If you are not sure whether we can help, just ask.
Do you help with Apple and Windows?
Yes, we support both. Whether you have a Windows PC or a Mac, an iPhone or an Android phone, we can help.
What if you cannot fix the problem?
We will always be upfront with you. If something is beyond repair or would cost more to fix than it is worth, we will tell you honestly and help you understand your options. You will not be charged if we cannot fix the issue.
Are you DBS checked?
Yes. We are fully DBS checked, so you can feel confident about who you are letting into your home.
How do I pay?
We accept cash and bank transfer. Payment is taken on the day once the work is complete.
Can you help set up a new device?
Absolutely. Setting up a new laptop, phone, tablet or TV is one of the most common things we help with. We will get everything up and running and make sure you know how to use it before we leave.
What if the same problem comes back?
If the same issue returns within 14 days of our visit and is related to the work we carried out, we will come back and take another look at no extra charge.