Privacy policy

Who we are

TechMon is a local tech support service based in Monmouth, Wales. We provide in-home and remote technical support to individuals and households in Monmouth and the surrounding areas.

If you have any questions about this policy, you can contact us at admin@techmon.co.uk or by calling 01600 732832.

What information we collect

When you get in touch with us, we may collect the following:

• Your name
• Your email address
• Your phone number
• Your address or general area (so we can arrange a visit)
• Details about your technical problem

We only collect information that you choose to provide to us. You are never required to give us more than you are comfortable sharing.

How we use your information

We use your information solely to:

• Respond to your enquiry
• Arrange and carry out your tech support appointment
• Follow up after a visit if needed

We do not use your information for marketing, and we do not pass it on to any third parties.

How we store your information

Your information may be held in our email inbox and in WhatsApp messages if you contacted us that way. We do not use a CRM system or store your data in any database.

We take reasonable care to keep your information secure. Our email is protected by a password and two factor authentication.

How long we keep your information

We keep enquiry and job information for up to 12 months in case you need follow up support, after which it is deleted. If you would like your information removed sooner, just ask.

Your rights

Under UK data protection law, you have the right to:

• Ask what information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information
• Object to how we use your information

To exercise any of these rights, contact us at admin@techmon.co.uk. We will respond within 30 days.

Cookies

Our website may use basic analytics cookies to help us understand how visitors use the site. These cookies do not identify you personally. You can disable cookies in your browser settings at any time.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top.

Complaints

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.