Wifi and broadband help in Monmouth
Whether your wifi keeps dropping, your broadband is slow, or you need a new router set up, we come to you and work through it until it is sorted.
Providers we work with
Your connection cuts in and out. Fine one minute, gone the next. We find out why and sort it.
Pages take forever to load, videos buffer, video calls freeze. We track down what is slowing things down.
A laptop, phone, or tablet that refuses to join the network. We get it connected and keep it that way.
Great in the living room, nothing in the bedroom. We look at coverage and find the best solution for your home.
New router from your provider, or upgrading to something better. We set it up and make sure everything connects.
Switched broadband provider and not sure where to start. We handle the setup so you are up and running straight away.
Getting a Firestick, smart TV, or streaming box connected to your wifi and actually working.
Locked out or need to reconnect devices after a router change. We recover your password and get everything back on.
Common wifi and broadband
problems we fix
If your broadband is giving you trouble in Monmouth, chances are we have seen it before.
Before you call your broadband provider
If you ring Ogi, BT, Sky, TalkTalk or any other provider and they send an engineer out, they will charge you if the problem turns out to be with your own equipment rather than their line. That bill can be £150.
We come out first, work out whether the fault is on your side or theirs, and fix it if it is yours. If it turns out to be a provider issue, we will tell you exactly what to say when you call them. Either way, you avoid an expensive engineer visit for something that was never their problem to fix.
(And yes, we hear a lot about Ogi around here.)
Trusted broadband and wifi repair in Monmouth
Whether your broadband has suddenly stopped working, your wifi signal will not reach the bedroom, or your speeds are nowhere near what you are paying for, we come out to you and get to the bottom of it.
Broadband problems in Monmouth come in all shapes. It could be the router, the line, the equipment, or something else entirely. We work through it and will always be straight with you about what we find.
We cover Monmouth and the surrounding area including Raglan, Usk, Tintern, Ross-on-Wye, Coleford, Skenfrith and Trellech.
Get in touch
Email, WhatsApp, or give us a call. Tell us what is going on and we will arrange a time to come out.
We come to you
We visit at a time that works for you and take a proper look at the problem.
Problem solved
We fix it, explain what was wrong, and make sure everything is working before we leave.
Pricing
You will always know the cost before any work begins.
Home visit
There is a visit charge plus the first hour. If we cannot fix the problem, there is no charge beyond the visit charge.
Remote support
Per hour, over the phone or video call. Good for many common wifi problems.
Questions people ask
Yes. We cover Monmouth and the surrounding area including Raglan, Usk, Tintern, Ross-on-Wye, Coleford, Skenfrith and Trellech. If you are not sure whether we cover your area, just give us a call.
Yes. Whether you are with BT, Sky, Virgin, Vodafone, or any other provider, we can help. We work with whatever you have.
Not always. A lot of wifi problems can be fixed without replacing anything. We will always tell you honestly if new equipment would actually make a difference.
Sometimes, yes. If you can still get online on at least one device, we may be able to sort things over the phone or by video call without needing to visit.
We will always be upfront with you. If the problem is with your provider's line or something outside our control, we will explain exactly what is happening and what your options are. You will not be charged if we cannot fix it.
We aim to get to you as soon as possible. Same day visits are available where we can fit them in. If not, we will always try to find the earliest appointment that suits you.
Wifi or broadband problems in Monmouth?
Get in touch and we will get it sorted.